We apologize that your order did not either contain the correct product, is missing a product, or you have received the wrong product. Please reach out to us at support@help.monin.com with your order number, and a list of the damaged/missing/incorrect product(s) and we will absolutely issue a replacement, at no additional cost to you. We do not require any damaged or incorrect product back to us.
We hope that you will find this information helpful.
If you have any further questions, please contact via Live Chat online or call us directly at 1 (855) 352-8671.