Monin 60-Day Satisfaction Guarantee

At Monin, we stand behind our products and quality controls. If for any reason you are not satisfied with a Monin product you purchased from us or one of our authorized sellers in the United States, you may request a refund or a one-time replacement product within 60 days of the date of purchase.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Monin 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Guarantee

To submit a Guarantee request, please contact us at support@help.monin.com or 1-866-SYRUP20 and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Monin, or provide other information to assist Monin in processing your request.

Guarantee Guidelines

Monin reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Monin concludes that the purchaser has abused the Monin 60-Day Satisfaction Guarantee. Monin may amend or terminate the Monin 60-Day Satisfaction Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at support@help.monin.com or 1-866-SYRUP20.

Effective: July 31, 2023