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What is your Return Policy?

  • Updated

Shipping and Return Policy

For all orders placed on monin.us:

  • Free ground shipping for orders $40+ in the contiguous US only.
  • Orders ship via FedEx.
  • No shipping to APO or PO Boxes; physical address required.
  • Free shipping orders are not guaranteed a delivery date.
  • Shipping is not available to Mexico.
  • Orders on monin.us are for contiguous US delivery only. No export documents provided unless ordered through MoninExport. For international inquiries, contact:
  • Latin and South America: export@monin.com
  • Greater China: enquiries-china@monin.com
  • Europe, Middle East, India, Africa: export-france@monin.com
  • Asia, Australia: enquiries-asia@monin.com

How soon will you ship my order?

  • Free ground shipping orders are processed within 2-3 business days (excluding weekends/holidays).
  • No shipments on weekends or holidays.
  • Expedited orders placed before 12 p.m. EST (Mon-Fri) ship same day. No weekend delivery.
  • Expedited orders after 12 p.m. EST, weekends, or holidays ship next business day.
  • High order volumes may cause delays; we will notify you if expedited shipping is delayed.
  • See below for Monin, Inc.'s online return policy.

Return Policy

  • Returns accepted only if product is unopened, undamaged, and unexpired. Damaged/expired items will be refused and returned at customer’s expense.
  • Refunds only for items in full, unopened condition.
  • Customer is responsible for return shipping costs to our Largo, FL facility.

Return Address

Monin, Inc.
Attn: Internet Order Returns
8585 126th Ave N.
Largo, FL 33773

Return Process

  • Notify customer service before shipping and request a Return Authorization (RA) number. Returns without RA will be refused.
  • RA number is valid for 30 days. If return is not received in 30 days, RA is canceled.
  • Request an RA at support@help.monin.com.
  • Provide the following information:
  1. Name, Order Number, Ship-To Address, and Order Date
  2. List of products being returned, with expiration dates and lot numbers
  3. Quantity being returned
  4. Carrier’s name
  5. Approximate return date
  6. Reason for return
  • Credit is issued after inspection and must be in resalable condition. No credit for damaged or expired products.
  • All returns are subject to a 15% restocking fee.