We apologize that there are issues with the code you have received. We’d be happy to provide you with another code to use on your order. If you have already placed your order, we would need to cancel the order for you in order for you to apply the code.
Please contact us directly at support@help.monin.com and let us know what percentage the code was for and if we are in need to cancel your current order. We apologize for this inconvenience and thank you for shopping with us.
If you have any further questions, please contact us via Live Chat online or call us directly at 1 (855) 352-8671.